Drop Sigma replaces your order CRM, vendor sheet, helpdesk, AI writer, and tracking aggregator with one beautifully built dashboard.
Every order from every store, in one place, in real time.
Webhook-driven sync from Shopify and WooCommerce. New orders appear in under 2 seconds.
Save custom views by status, vendor, value, tag, or date — share with your team.
Assign 200 orders to a vendor, tag, archive, or refund — all in one click.
AI that reads, classifies, and drafts replies in your brand voice — never invents.
Trained on YOUR policies. Generates context-aware replies your team just reviews and sends.
Every incoming email gets tagged: refund, shipping, sizing, dispute, spam. Routes to the right team automatically.
Set confidence thresholds — e.g. auto-send for tracking inquiries, draft-only for refunds.
Give vendors their own portal. They see only their orders, submit tracking, mark fulfilled.
Branded login for each vendor with strict data isolation — they never see other vendors' orders.
Auto-assign by SKU, tag, country, weight, or any combination. Vendors get instant notifications.
Vendor submits tracking → you approve → Shopify auto-updates with the fulfillment.
Live tracking across 1500+ carriers, plus proactive delay detection.
USPS, FedEx, DHL, China Post, 4PX, Yun Express, and 1500+ more — auto-detected from tracking number.
AI flags orders that haven't moved in 5+ days and surfaces them in your daily digest.
Branded delivery updates via email — keep customers informed without lifting a finger.
Three portal types, granular permissions, full audit log.
Admin, employee, vendor — each with their own portal and only the data they need to see.
Comment on any thread or order — replace your Slack #support channel for good.
Every assignment, every reply, every edit — timestamped with the user who made it. GDPR-ready.
All plans include core operations. Upgrade for AI auto-reply, more stores, and SSO.
| Feature | Growth | Scale | Plus |
|---|---|---|---|
| Real-time order sync | ✓ | ✓ | ✓ |
| AI email drafting | ✓ | ✓ | ✓ |
| AI auto-reply rules | — | ✓ | ✓ |
| Vendor portal | 3 vendors | Unlimited | Unlimited |
| Connected stores | 1 | 5 | Unlimited |
| Team members | 3 | 10 | Unlimited |
| Live tracking (1500+ couriers) | — | ✓ | ✓ |
| SSO & advanced RBAC | — | — | ✓ |
| Dedicated CSM | — | — | ✓ |
| 99.9% SLA | — | — | ✓ |