Refund & Cancellation Policy

1. 30-day money-back guarantee

Every paid plan is covered by a 30-day money-back guarantee on your first paid month. Connect your store, run your real workflows for up to a month, and if Drop Sigma isn't a fit we'll refund the full amount.

To request it, email support@dropsigma.com within 30 days of your first paid charge and we'll process the refund.

• No questions asked, no exit interview.
• Refunds are processed back to the original payment method within 5–10 business days.
• The guarantee applies once per organization (so you can't cancel → re-subscribe → refund repeatedly).

2. Cancelling your subscription

You can cancel at any time from your dashboard:

1. Go to Settings → Billing.
2. Click Cancel subscription.
3. Confirm — your access continues until the end of the current billing period (no prorated refund after the 30-day window).

After cancellation, you can re-subscribe anytime. Your data is kept for 90 days; after that it's permanently deleted unless you request export beforehand.

3. Prorated refunds & downgrades

Outside of the 30-day window, we don't issue prorated refunds for unused time in a billing period. However:

• Downgrades take effect at the next billing cycle (you keep the higher plan until then).
• Upgrades are prorated immediately — you pay only for the remaining days in the cycle at the new rate.
• Annual plan refunds — if you paid annually and cancel after the 30-day guarantee, we refund the unused months minus a 10% admin fee.

4. Failed payments

If a payment fails (expired card, insufficient funds, etc.), we'll:

1. Email you immediately and retry over 7 days.
2. Keep your account active during the retry window so your operations don't break.
3. If still unpaid after 7 days, your account is paused (read-only access) for 30 more days.
4. After 37 days total, the account is suspended; data retained for 90 days then deleted.

5. Disputes & chargebacks

Please email us before initiating a chargeback — we will always work with you on a refund if you have a legitimate concern. Chargebacks cost us $25 in fees plus the disputed amount; merchants who initiate chargebacks without first contacting us forfeit any future refund eligibility.

6. Refunds for service outages

Drop Sigma targets 99.9% uptime. If we drop below that in a calendar month, you receive automatic service credits on your next invoice — calculated as:

Credits are applied to your next invoice automatically — no action required.

7. Refunds via the Shopify App Store

If you installed Drop Sigma through the Shopify App Store, your billing is handled by Shopify (not us directly). Refund requests for App Store charges follow Shopify's refund flow:

1. Email us at support@dropsigma.com — we'll initiate the refund from our end.
2. Shopify processes the refund within 5–10 business days.
3. The refund appears as a credit on your next Shopify bill, not as a direct deposit.

8. How to request a refund

Email support@dropsigma.com with:

• The email address on your Drop Sigma account.
• The approximate date of the charge.
• (Optional but helpful) A one-line reason — it helps us improve.

We confirm receipt within 4 business hours and process refunds within 2 business days.

9. Changes to this policy

We may update this policy. Material changes (anything that shortens the refund window or reduces your protections) take effect 30 days after we email existing customers. Less impactful changes take effect immediately on this page.

10. Contact

Questions about billing or refunds: support@dropsigma.com — replies within 4 business hours.

See also: Terms of Service · Pricing