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From your Drop Sigma dashboard, go to Stores → Add Store, pick Shopify, enter your your-store.myshopify.com URL and click Auto Connect. Shopify will show an install screen — click Install app and you're done. Orders sync automatically in the background.

Same flow as Shopify — Stores → Add Store, pick WooCommerce, paste your store URL, click Auto Connect. A new tab opens on your WooCommerce admin; click Approve and Drop Sigma starts syncing.

Yes. All traffic is TLS-encrypted, OAuth tokens are encrypted at rest, and every API endpoint enforces per-tenant scoping — meaning your data can never be accessed by another Drop Sigma customer. Read the full details in our Privacy Policy.

Within minutes of uninstalling Drop Sigma from your Shopify store, we deactivate access and clear all stored OAuth tokens. Per Shopify's GDPR webhooks, all data tied to that shop is permanently deleted within 48 hours.

Absolutely. Drop Sigma has a dedicated Team portal where each employee gets their own login and you control what they can see (folders, labels, orders, etc.). Vendors also have a separate vendor portal with limited access.

Drop Sigma reads incoming customer emails, classifies the topic (refund, return, shipping query, etc.) and drafts a reply using your brand voice + the policies you set in the AI Training Studio. You can review every draft before sending, or enable auto-send for high-confidence categories.

Yes — every paid plan includes a 30-day money-back guarantee on your first month. Sign up, connect a store, automate your real workflow, and if it's not a fit we'll refund the month. See the Refund Policy for details.

Go to Settings → Billing and click Cancel subscription. Your access continues until the end of the current billing period; no further charges will be made. See our Refund Policy for details.